At Medinote we strive to create quality software that you enjoy using for your business or professional life. You have a number of choices and we appreciate you giving us your business. Thank You. We have created this policy that details what we will do should we fail to meet your expectations.
If at any time during your first month using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs. If you are not satisfied within the timeline given, we will gladly offer you a FULL REFUND for your purchase, and terminate your account with us within 7 days so that no further cost will occur.
We want you to be happy with our service throughout your entire contract, not only the first month. So we go beyond that. If at any time during your contract we remove, break or discontinue functionality that was available at the time you signed up for your contract, we ask you to notify us immediately. If we fail to address it on a timely manner to your entire satisfaction, we will offer you a PRO-RATED REFUND, based on what you have paid and the period you have paid for, for the reminder of your contract.
We know that sometimes customers forget to cancel an account they no longer want until it is has already been charged. That's why you can cancel your subscription even five business days after your renewal date, and we will still process your cancellation and give you a FULL REFUND.